Refund policy
Return Policy for Alcoholic Beverages
Due to government regulations on alcoholic beverages, we are only able to accept returns within 7 days of receipt. To qualify for a return, the following conditions must be met:
• The item must be in the same condition as when you received it: unopened, unused, with all tags intact, and in its original packaging.
• Proof of purchase (such as a receipt) is required.
If you’d like to initiate a return, please contact us at hello@dmbrut.com. Once your return request is approved, we’ll provide you with a prepaid return shipping label at carrier rates (ranging from $15 to $50 depending on location) and clear instructions on how to send the item back. Please note, all returns must be shipped to the following address:
Sphere Trading c/o Dom Maria
1850 New York Ave NE
Washington, DC 20002
A 20% restocking fee will apply to cover labor and materials required to prepare your order. This allows us to keep prices as accessible as possible for all our customers.
Important: Items returned without prior approval will not be accepted.
For any questions or concerns regarding returns, feel free to reach out to us at hello@dmbrut.com. We’re here to help!
Damages and issues
Please inspect your order upon reception and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, let us know.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dmbrut.com.